Trust Pharmacy: Safety, Quality, Guarantees

  • Author: Jean Hodge Gavigan, PhD
  • 22 June, 2024
  • Reviewed by Gil Bedetta

Trust Pharmacy strives to be your go-to online pharmacy by emphasizing affordable medications, which especially concerns generic medications. While their website looks simple to use and has a broad variety of products, there are some vital things that you should consider.

review of trust pharmacy


  • Price Focus: They really do try to offer good prices, especially on generics.
  • Wide Selection: Great variety of OTC and prescription medications.
  • Easy Website: Their website is fairly easy to use while having a reliable search function.
  • Customer Support: They are striving to always be available to their users.
  • Deals and Discounts: They have sales, loyalty programs, and many ways to save money.


  • History is Unclear: There is no clear information about when they were founded.
  • Licensing is Vague: They don’t clearly showcase their licenses or certificates.
  • Shipping is Confusing: Shipping costs and availability seem to vary depending on where you are.

What We Know So Far About This Drugstore seems to keep its history close to the chest; however, they proudly state they’ve been loyally serving their customers for over 15 years. While details about how they were founded and their journey are scarce, they seem to be truly committed to proving affordable medications, especially by having a very large selection of generic alternatives.

Are They Legitimate?

Unfortunately, Trust Pharmacy doesn’t seem to showcase its licenses or certificates on their website. This lack of transparency may cause customers to doubt their legitimacy. We strongly advise you to reach out to their customer service team directly to ask about these credentials before you decide to make an order.

What Can You Buy at Trust Pharmacy?

Trust Pharmacy offers a very broad range of products that can treat a broad spectrum of health conditions:

  • Prescription Medications: Whether you need to manage a chronic illness or need a short-term treatment, this pharmacy will likely have what you’re looking for.
  • Over-the-Counter Remedies: From common pain relief to allergy medications and cold remedies, their OTC selection will have you covered.
  • Vitamins and Supplements: Trust Pharmacy seems to understand that good health goes beyond medications, which is why it offers a broad variety of vitamins and supplements.

Finding Less Common Drugs

While their catalog has a large selection of popular meds, it’s unclear if Trust Pharmacy has a full range of specialty drugs for treating rare conditions. If you need a specific medication, particularly one that’s fairly rare, your best option is contact their support staff. They might be able to acquire it for you, even if it can’t be found on their website.

Can You Save With Generics?

TP proudly boasts of its broad selection of generic meds, often highlighting potential cost savings. They offer a very wide selection of generics within many different categories, making it simple for prudent customers to make a purchase. However, be sure to always check the prices yourself and consult with your doctor to determine whether a certain generic drug is right for you.

Where Do Their Medications Come From?

Trust Pharmacy states they work with “reputable manufacturers,” but providing more specific information about their sourcing practices and quality control measures would significantly enhance transparency. Customers are becoming increasingly discerning about the origins of their medications. We hope to see TP proactively address this need for greater clarity in the future, further solidifying their commitment to building trust within the online pharmacy landscape.

Saving Money at Trust Pharmacy

Trust Pharmacy clearly wants to appeal to value-conscious customers. They emphasize competitive pricing, particularly for generic medications, even going so far as to claim they have “the lowest prices.” While that might be true in some cases, it’s always wise to do your own price comparison with other pharmacies before making a purchase.

Here’s how TP tries to make medications more affordable:

  • Coupons: They say they automatically apply manufacturer coupons to your order and hint at having exclusive coupons available as well. Keep an eye on their website for any current deals.
  • Special Offers: Trust Pharmacy seems to like running limited-time promotions, such as offering discounts on bundled products or free shipping. Checking back frequently could lead to some savings.
  • Bulk Discounts: If you take a medication regularly, buying in larger quantities might save you money.
  • Loyalty Program: Their “5th Order Delight” program gives you 20% off every fifth order — a nice perk if you become a repeat customer. Just remember that each order needs to be over $100 and more expensive than your previous one to be eligible.

How User-Friendly is the Website?

First impressions matter, and Trust Pharmacy’s website appears designed for easy navigation. It’s clean, well-organized, and makes finding what you need fairly intuitive. The prominent search bar is helpful, and you can search by both brand name and generic name, which is convenient. They’ve also included helpful filters to narrow down your options.

A couple of minor drawbacks: the search function didn’t always give us accurate results, and some of the product descriptions might be a bit too technical for people without a medical background. Overall, though, the website works well on both mobile devices and computers, and pages load quickly, which is a plus for a smoother shopping experience.

Ordering Your Medication

Trust Pharmacy seems to have a straightforward ordering process: browse their catalog, add the medications you need to your cart, and proceed to checkout. They’ve clearly aimed for simplicity, which is great for online shoppers.

However, one important detail is missing: how to submit a prescription. If you’re ordering medication that requires one, it’s best to contact Trust Pharmacy directly for clarification. They might have an online upload feature or specific instructions. This is especially important if you’re on a tight schedule and need your medication promptly.

Paying for Your Order: Is It Secure?

Trust Pharmacy states they accept major credit cards and bank transfers. However, they don’t provide a complete list of payment options on their website. It would be helpful to know if they accept other methods like PayPal, which many customers prefer for added security.

While they mention employing robust security measures to protect your information, they could be more transparent about the specifics. For example, they don’t explicitly state whether they use secure socket layer (SSL) encryption, which is standard for protecting sensitive data during online transactions. Look for “https” in the website address bar during checkout, as this indicates a secure connection. If you have any concerns, don’t hesitate to contact TP and ask about their security protocols before entering your payment information.

Getting Your Order

Trust Pharmacy offers standard airmail shipping for all orders, which typically takes 10-21 days for delivery. They do mention faster shipping options for customers within the US, but it’s unclear how much these expedited services cost or how to select them during checkout. This is definitely something they could improve on their website – clear shipping information is always appreciated. On a positive note, they do offer free shipping for orders over $200, which is a nice bonus if you’re planning a larger purchase.

Another important detail to note is that order tracking is only available for US orders shipped via their expedited methods. If you choose standard airmail, you won’t be able to track your package’s journey. Trust Pharmacy does assure customers that they use discreet packaging, though they don’t go into detail about what that entails.

Getting Support

Trust Pharmacy provides a few different ways to reach their customer support team: you can call them directly, send an email, or fill out a contact form on their website. It would be beneficial if they also offered a live chat feature, as this is increasingly becoming an expectation for quick and convenient customer service online.

While they emphasize customer satisfaction, Trust Pharmacy doesn’t specify their average response times for inquiries. This lack of transparency could be improved. They do have a dedicated FAQ section that addresses some common questions, but it would be great to see more comprehensive resources, such as detailed guides or articles about specific health concerns or medication management.

What If I Need to Return Something?

Trust Pharmacy advertises a “100% satisfaction guarantee.” While that sounds reassuring, it’s crucial to understand the specifics of their return policy. Generally, you can expect a refund if your order arrives damaged, if you received incorrect items, or if you wish to return unopened medications within 14 days.

However, they might not accept returns for reasons like changing your mind or ordering the wrong medication accidentally. This is fairly standard for online pharmacies, but it’s always best to check their return policy carefully before placing an order. If you do need to return something, contact their customer service team for detailed instructions and to inquire about processing times for refunds.

Is It Safe to Pay?

Trust Pharmacy states they prioritize the security of your information and employ strong technology to protect your data. However, they could be more transparent by providing details about their specific security measures. For example, do they use secure socket layer (SSL) encryption during checkout, which is considered standard practice for safeguarding online transactions?

Look for “https” in the website address, especially on pages where you enter payment details, as this indicates a secure connection. A padlock icon in the address bar is another visual cue that your information is encrypted. Additionally, a clearly outlined privacy policy is essential for understanding how they collect, store, and use your personal data. If you have any doubts, don’t hesitate to reach out to Trust Pharmacy directly and request more information about their security practices.

Important to Know: Regulations

Trust Pharmacy mentions that it is able to ship its items both within the US and internationally. But they don’t state which regulations they adhere to when sourcing, dispensing, and shipping medications.

If you wish to determine whether they follow the necessary rules, consider contacting Trust Pharmacy directly and ask some of the following questions:

  • Where do they source their medications?
  • What licenses and certifications they have?
  • How do they verifying prescriptions?

These are all important questions to consider when choosing an online pharmacy.

What Are Customers Saying?

Trust Pharmacy proudly displays a lot of positive customer reviews on its website. Many of the reviews highlight the competitive prices, efficient delivery, and helpful support staff.

But keep in mind, even though these reviews might paint a rosy picture, it’s always good to find reviews on different resources. Thus, it’s a good choice to find more customer feedback on independent platforms. This can help you find any red flags or negative experiences that might not be shown by TP’s own website.

Is Trust Pharmacy the Right Choice?

Trust Pharmacy is more or less a mixed bag. They offer good savings on medications, especially generics, and they have a fairly streamlined website. But the lack of transparency on their history and licensing is something that they need to correct in the future. We recommend getting in touch with TP directly if you have any concerns and to compare prices with other reputable pharmacies to ensure that you’re getting the best deal.